Refund policy
Last Updated: June 2026
Welcome to Screwify.store. We appreciate your trust in our products and services. Our goal is to provide high-quality professional tools and a reliable shopping experience. This Return & Refund Policy explains the conditions under which products purchased from Screwify.store may be returned, exchanged, refunded, or replaced.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
1. OUR COMMITMENT
At Screwify.store, customer satisfaction is important to us. We understand that there may be situations where a return or refund is necessary. We strive to handle all requests fairly, efficiently, and transparently while protecting both our customers and our business from fraudulent activities.
Our support team is available to assist customers with product concerns, shipping issues, and warranty-related questions.
Contact Information:
Screwify.store
840 Rue de Nemours, Québec, QC, Canada
Email: support@Screwify.store
Phone: (519) 653-7579
2. RETURN ELIGIBILITY
Customers may request a return within 30 calendar days from the date the order is marked as delivered.
To qualify for a return, the following conditions must be met:
The product must be unused and in original condition
The product must be returned with original packaging
All included accessories must be present
The item must not show signs of misuse damage alteration or modification
Proof of purchase must be provided
The order number must be included with the request
Items returned without authorization may not be accepted.
3. NON RETURNABLE ITEMS
Certain products cannot be returned due to safety, hygiene, legal, or operational reasons.
These include but are not limited to:
Items damaged by misuse
Products modified by the customer
Products showing excessive wear
Products returned after the return period
Clearance items
Final sale products
Gift cards
Downloadable software
Digital products
Custom orders
Personalized products
Business bulk orders unless defective
Products returned without original components
Products intentionally damaged
Products with missing parts caused by customer negligence
4. CHANGE OF MIND RETURNS
Customers may return eligible products due to a change of mind within 30 days after delivery.
To qualify:
The item must be unused
Packaging must remain intact
All included accessories must be present
The customer is responsible for return shipping costs
Original shipping fees are non-refundable
Any customs duties or import fees paid by the customer are non-refundable
Once received and inspected, an eligible refund will be processed.
5. DEFECTIVE OR DAMAGED PRODUCTS
If your product arrives damaged, defective, incomplete, or non-functional, please contact us within 7 days after delivery.
To help us process the request, customers may be asked to provide:
Photos of the product
Photos of packaging
Photos of shipping labels
Videos demonstrating the issue
Order number
Description of the defect
After verification, we may offer:
Full refund
Replacement product
Partial refund
Store credit
Alternative solution at our discretion
Customers are not required to return severely damaged products unless requested.
6. WRONG ITEM RECEIVED
If you receive a product different from what was ordered, please notify us within 7 days of delivery.
After review, we may provide:
Replacement shipment
Refund
Store credit
Return label if necessary
We reserve the right to request photographic evidence before approving claims.
7. LOST SHIPMENTS
A shipment may be considered lost if:
Tracking has not updated for an extended period
The carrier confirms loss
The package cannot be located after investigation
If an order is confirmed lost, we may provide:
Replacement shipment
Full refund
Store credit
Investigation times vary depending on the carrier.
8. DELIVERED BUT NOT RECEIVED CLAIMS
If tracking shows delivered but the package cannot be located:
Customers should first check:
Mailboxes
Reception areas
Neighbors
Building management
Household members
Safe delivery locations
Customers should also contact the carrier directly.
Screwify.store may assist with investigations but cannot guarantee reimbursement when tracking confirms successful delivery.
Each case is reviewed individually.
9. REFUND PROCESS
Once a return is received and inspected:
Customers will receive notification regarding approval or rejection.
Approved refunds are generally processed within 5 to 10 business days.
Refund timing may vary depending on:
Payment provider
Credit card issuer
Bank processing times
PayPal processing times
International banking delays
Refunds will be issued to the original payment method whenever possible.
10. PARTIAL REFUNDS
Partial refunds may be issued in situations including:
Missing accessories
Damaged packaging
Returned products showing signs of use
Returned products with missing components
Customer caused damage
Orders returned incomplete
The refund amount will be determined after inspection.
11. EXCHANGES
We may offer exchanges for:
Manufacturing defects
Shipping damage
Incorrect products
Verified product failures
Exchange approval is subject to inventory availability.
If an identical replacement is unavailable, we may offer:
Equivalent replacement
Store credit
Refund
12. RETURN SHIPPING RESPONSIBILITY
Unless the return is caused by our error, customers are responsible for:
Return postage
Insurance costs
Customs declarations
Import duties
Brokerage fees
Any additional carrier charges
Customers assume responsibility for returned packages until delivery is confirmed.
13. REFUSED SHIPMENTS
Orders refused at delivery may be subject to:
Return shipping fees
Carrier penalties
Customs charges
Restocking fees
These amounts may be deducted from the refund.
14. CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact us before initiating chargebacks or payment disputes.
Filing a chargeback without first contacting our support team may delay resolution.
We reserve the right to submit:
Tracking information
Delivery confirmation
Customer communications
Photographic evidence
Transaction records
To financial institutions during dispute investigations.
15. FRAUD PREVENTION
To protect customers and maintain platform security, Screwify.store reserves the right to deny refunds or returns involving:
Suspicious activity
Repeated abuse of return policies
False claims
Intentional misuse
Chargeback abuse
Unauthorized transactions
Evidence of fraud may be reported to appropriate authorities.
16. WARRANTY DISCLAIMER
Unless otherwise stated, products sold by Screwify.store are covered only by the protections specifically outlined in this policy.
No additional warranties are expressed or implied beyond those required under applicable law.
17. INTERNATIONAL RETURNS
Customers returning products internationally may be responsible for:
Export documentation
Customs declarations
Taxes
Import fees
Brokerage costs
Any fees incurred due to improper declarations remain the responsibility of the customer.
18. PROCESSING TIMES
Return reviews generally require:
2 to 7 business days after delivery to our return facility
Additional time may be required during:
Peak seasons
Holiday periods
Carrier disruptions
Inventory audits
Fraud investigations
19. FORCE MAJEURE
Screwify.store shall not be liable for delays or failures caused by events beyond our reasonable control including:
Natural disasters
Government restrictions
Customs delays
Labor disruptions
Transportation interruptions
Cybersecurity incidents
Pandemics
Utility outages
20. POLICY CHANGES
We reserve the right to update modify or replace this Return & Refund Policy at any time.
Changes become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically.
21. CONTACT US
For all return refund replacement or exchange requests please contact:
Screwify.store
840 Rue de Nemours
Québec, QC
Canada
Email: support@Screwify.store
Phone: (519) 653-7579
Our customer support team will make every reasonable effort to assist you and provide a fair resolution to your request.